Free Delivery & Pickup Information 

Free delivery and pickup are available at Chania Airport, Chania Port, and selected hotels near the city center. This service is only available during our office working hours. For services outside of working hours, an additional fee may apply—please contact us via WhatsApp for more information. Free hotel delivery applies only to accommodations located within or close to Chania city.

Minimum Rental Period

Please note that we do not accept car rentals for a duration of only one day

Accepted Payment Methods

We do not accept American Express cards.

Required Documents for Driving License

In order to rent a car from Keypoint Car Rentals, you must provide a valid driving license, an ID or passport, and a debit or credit card.

Driving licenses issued in the EU, USA, UK, Switzerland, Australia, Canada, Israel, Russia, and Ukraine are accepted.

For all other countries, an international driving permit is required.

Driving License
The driver is required to have a valid driving license for at least 12 months.

Minimum and Maximum Age Limits
The minimum driver’s age to rent a car in Chania is 21 years old.

The maximum driver’s age to rent a car in Chania is 75 years old.

Kilometers
Our prices include unlimited kilometers.

Additional Drivers
For each additional driver, there is a daily charge of €5.
People driving the rental car without being registered on the rental agreement will be fully responsible for their actions, without any coverage from the insurance.

Fuel Policy
You must return the rental vehicle with the same amount of fuel you received it with.
We recommend always taking a photo of the fuel level to avoid misunderstandings and additional charges when returning the vehicle.

Transportation of the Car by Ferry
Transporting the rental vehicle by ferry is strictly prohibited. In this case, your insurance coverage will no longer apply, and you may be charged for violating the terms and conditions of the rental agreement. For any damage caused to the rental vehicle of Keypoint, the driver is obligated to pay the full amount (100%) for the vehicle’s repair costs.

Taxes   
VAT (24%) is always included in the price.

 Condition of the Vehicle upon Return
The renter always receives the vehicle in excellent operating condition.
In every case, detailed images of the car will be taken by a Keypoint employee to document the condition of the rental vehicle.
We recommend always taking photos of the rental car to avoid any misunderstandings during the return and inspection of the vehicle.

Road Assistance
Road assistance is available 24 hours a day throughout the island of Crete and is always included in your booking. In case road assistance is required, call one of our 24-hour mobile phone numbers, and we will provide you with assistance immediately.

Accidents
In the unfortunate event of an accident, the renter must immediately call one of our 24-hour support numbers so that we can assist you in handling the situation. Under no circumstances should you leave the scene of the incident without informing us.
If the renter fails to provide a report to our company, they are obligated to pay for the repairs of any damages caused to our vehicle. If the driver or any passengers are injured, you must also notify the Police/Hospital. If the involved vehicle leaves the accident scene, take a photo or video and note the vehicle’s license plate number.
• Contact the car rental company. The phone numbers are listed at the top of the rental agreement and are available 24/7, including weekends.
• Record the names and details of the parties involved and any witnesses.

Fines
Administrative penalties resulting from traffic violations that occur during the rental period are fully the responsibility of the renter, and the company must be informed. If the fine is discovered after the rental period ends, the violation will be charged to the renter.

Loss of Keys
If you lose the keys to the car, you must notify us immediately so that we can provide you with a spare. The cost of replacing the key is solely the responsibility of the renter and is not covered by any insurance.

Booking Cancellations
Free cancellation of the booking is allowed up to seven (30) days before the scheduled start date and time of the vehicle rental.

Security Deposit & Insurance Policy

The security deposit/insurance can be paid either by card or in cash upon delivery of the vehicle. If paid in cash, the amount is returned immediately when the car is returned, provided no damage has occurred. If the deposit is paid by card, the refund is processed according to the policies and processing times of the customer’s bank.

CDW (Collision Damage Waiver)

Our prices include Collision Damage Waiver (CDW) insurance, which limits your liability for damages, with a deductible ranging from 800€ provided there is no violation of the Road Traffic Code. However, damage to tires, the underside of the car, and windows is not covered.

SCDW (Super Collision Damage Waiver)
If you want additional protection, you can choose SCDW (Super Collision Damage Waiver) insurance, which reduces your liability to 350€ with an additional daily charge. The same exclusions apply.

All cars are insured against fire, theft, and third-party liability for death, injury, and property damage.

THE INSURANCE DOES NOT COVER DAMAGE

To the interior and underside of the car.

If the driver causes an accident under the influence of drugs or alcohol.

If the driver of the vehicle is not authorized as a driver in the rental agreement.

If the renter does not take all necessary precautions to safely park and lock the car.

If the car is illegally parked.

Damage caused as a result of the vehicle being driven on an unsuitable road.

In case of loss of the car keys, you must notify us immediately to provide a spare. The cost of replacing the key is solely the responsibility of the renter and is not covered by any insurance.