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Rental Terms and Conditions

1

DRIVER'S AGE
The minimum driver age for renting a car is 21 years old, and 23 years old for larger categories.

2

DRIVING LICENSE
A valid driving license and an ID card are required.

3

FINES & ADMINISTRATIVE PENALTIES
The renter is responsible for paying any traffic fines or administrative penalties resulting from violations of the Greek Road Traffic Code. Fines may be paid in cash by the renter. If a fine is issued after the rental period, our company will charge the renter’s credit card for the fine amount plus VAT (24%).

4

FUEL
The vehicle must be returned with the same fuel level as when it was delivered.
Fuel excess is non-refundable.

5

RENTAL PERIOD
No refund is given if the vehicle is returned earlier than the agreed end of the rental period.

6
RENTAL EXTENSION
  • If you wish to extend your rental after picking up the car, you must contact us in advance to check availability.
  • We reserve the right to refuse an extension if the car is already booked.
  • Returning the car later than the agreed time without prior approval cancels your insurance coverage.
7

DELIVERY & COLLECTION
Free delivery and collection within Chania hotels.
Delivery and collection at longer distances are subject to an extra charge.

8

CAR TYPE & CATEGORY
The car type shown is indicative; only the car category is guaranteed.

9

CANCELLATIONS

  • Cancellations within the last week are charged one rental day.
  • Last-minute cancellations are charged the full amount.
10

TAXES
All prices include 24% VAT.

11

GEOGRAPHICAL LIMITATIONS
Vehicle use is permitted ONLY on the island of Crete.

12

UNLIMITED MILEAGE
There is no mileage limit per rental day.

13

2nd DRIVER
The second driver is free.

Insurance – Terms & Excess Liability

1. BASIC COVERAGE (CDW)

All vehicles are provided with Collision Damage Waiver (CDW).

This coverage includes:

  • Damage caused by collision
  • Fire
  • Theft

In the event of damage or accident, the renter’s maximum liability (excess) is:

  • Up to €800 for small and medium vehicles
  • Up to €1,000 for SUVs and larger vehicles

Coverage is valid provided that:

  • All traffic regulations are respected
  • The vehicle is used in accordance with the rental terms

2. FULL INSURANCE (OPTIONAL)

For enhanced comfort and peace of mind, renters may choose Full Insurance, significantly reducing or nearly eliminating their financial liability.

Small & Medium Vehicles

  • Excess €350 — €9/day
  • Excess €150 — €14/day

SUVs & Larger Vehicles

  • Excess €500 — €15/day
  • Excess €350 — €18/day

Full Insurance includes:

  • Reduced liability in case of damage
  • Third-party liability coverage
  • Fire and theft protection

3. EXCLUSIONS

Insurance does not cover:

  • Interior damage
  • Tires, wheels, and undercarriage damage
  • Driving under the influence of alcohol or drugs
  • Violation of traffic laws
  • Use by an unauthorized driver
  • Damage caused by negligence or improper use

4. IMPORTANT NOTES

  • The renter must notify the company immediately in case of an accident
  • The applicable excess is determined based on the selected package
  • The company reserves the right to charge for any damage not covered by the insurance

Only registered drivers listed in the rental agreement may drive the vehicle. Allowing an unauthorized person to drive without informing the company is strictly prohibited.

In the unfortunate event of an accident, the renter must immediately call one of our 24-hour support numbers so we can provide assistance and guide you on how to handle the situation. Under no circumstances is the renter allowed to leave the scene of the incident without informing us first.