FAQ
Find answers to your questions in our FAQ. Keypoint Car Rental offers clear terms, 24/7 support, and no hidden costs for your car hire in Chania, Crete.
Yes the second driver is free.
You will need:
- A valid driving license
- A valid ID card or passport
The driving license must be held for at least one year.
No. Payment can be made by credit card, debit card, or cash.
The vehicle must be returned with the same fuel level as when it was delivered.
Any unused fuel is non-refundable.
Yes.
We offer free delivery and collection:
- At Chania Airport
- At Souda Port / Chania Port
- At nearby hotels within a short distance
Delivery or collection at longer distances is available with an additional charge.
No.
Vehicle use is permitted ONLY on the island of Crete.
No.
All rentals include unlimited mileage, with no daily limits.
Yes. A second driver can be added to the rental agreement at no extra charge, provided they meet the same age and license requirements as the main driver.
Yes, rental extensions are possible upon request and subject to availability.
You must contact us in advance to arrange an extension.
- Cancellations within 7 days before pickup are charged one rental day
- Last-minute cancellations are charged the full rental amount
- Basic CDW included – excess up to €800
- Optional reduced excess available
- Small & Medium vehicles:
From €9/day (€350 excess) or €14/day (€150 excess) - SUV & Larger vehicles:
From €15/day (€500 excess) or €18/day (€350 excess) - Tyres, glass, interior, underbody & off-road use not covered
You must immediately contact our 24-hour support team.
Do not leave the scene without informing us first.