FAQ
Find answers to your questions in our FAQ. Keypoint Car Rental offers clear terms, 24/7 support, and no hidden costs for your car hire in Chania, Crete.
The minimum age to rent a car is 21 years old. Drivers must hold a valid driving license for at least 1 year.
You will need:
- A valid driving license
- A valid ID card or passport
The driving license must be held for at least one year.
No. Payment can be made by credit card, debit card, or cash.
The vehicle must be returned with the same fuel level as when it was delivered.
Any unused fuel is non-refundable.
Yes.
We offer free delivery and collection:
- At Chania Airport
- At Souda Port / Chania Port
- At nearby hotels within a short distance
Delivery or collection at longer distances is available with an additional charge.
No.
Vehicle use is permitted ONLY on the island of Crete.
No.
All rentals include unlimited mileage, with no daily limits.
Yes. A second driver can be added to the rental agreement at no extra charge, provided they meet the same age and license requirements as the main driver.
Yes, rental extensions are possible upon request and subject to availability.
You must contact us in advance to arrange an extension.
- Cancellations within 7 days before pickup are charged one rental day
- Last-minute cancellations are charged the full rental amount
All rental prices include CDW (Collision Damage Waiver) insurance with excess, with the excess amount depending on the vehicle category. Please note that both CDW and FDW do not cover damage to tires, windows, mirrors, or the underside of the vehicle.
You must immediately contact our 24-hour support team.
Do not leave the scene without informing us first.
For same-day or last-minute bookings, availability may not appear on our website.
Please contact us directly via WhatsApp and we will assist you with available cars and prices.
We accept debit cards and cash payments. No credit card is required.
We offer free delivery and pick-up at Chania Airport. You can also arrange delivery in Chania city or nearby areas.
If the vehicle breaks down, please contact us immediately. We provide 24/7 roadside assistance and will arrange a replacement vehicle as soon as possible, depending on availability.
No worries! We monitor flight arrivals, so even if your flight is delayed, a representative will be there to assist you at no extra charge.
A member of our team will meet you at the arrivals area or contact you directly upon arrival. Detailed instructions will be sent to you before your trip.
All traffic fines and penalties incurred during the rental period are the responsibility of the renter.